Contact support
For questions, technical problems, purchase issues, or help using the app, email bohdan@fulminareholdings.com .
Include your device model, iOS version, app version, and a short description of what happened. A screenshot is useful when available. Please do not include sensitive medical information.
Subscriptions and purchases
Restore a purchase
Open Tinnitus Trainer, go to the subscription screen, and select “Restore purchases.” Use the same Apple ID that made the original purchase.
Manage or cancel a subscription
Open iOS Settings, select your Apple ID, select Subscriptions, then select Tinnitus Trainer. Deleting the app does not cancel an active subscription.
Request a refund
App Store payments and refund requests are managed by Apple. Visit reportaproblem.apple.com and sign in with the Apple ID used for the purchase.
Notifications
Notification permission can be changed in iOS Settings under Notifications, then Tinnitus Trainer. Declining notifications does not prevent use of the app.
App data
Questionnaire answers and programme progress are stored locally on your device. Deleting the app may remove this local information. Subscription records remain with your Apple ID.
Medical and urgent concerns
Tinnitus Trainer provides education and self-guided training. It does not provide medical diagnosis, treatment, or emergency support. Seek prompt medical care for sudden hearing loss, new pulsatile tinnitus, or a sudden one-sided change.
If you are in immediate danger or experiencing a medical or mental health emergency, contact local emergency services. In the United States, call or text 988 for immediate crisis support.